Conflict Resolution Training

Conflict Resolution Training

You know that sinking feeling when two of your team members are at each other's throats over a project deadline, or when a heated discussion in the meeting room suddenly turns personal? Yeah, we've all been there. Whether you're a manager trying to keep the peace or just someone who wants to handle workplace tension better, conflict is part of working with people. The problem isn't that conflict happens - it's that most of us were never taught how to deal with it properly.

I've been running conflict resolution workshops for over fifteen years, and I can tell you that the biggest mistake people make is thinking they can just avoid difficult conversations. That strategy works about as well as ignoring a leaky roof - eventually, everything gets soggy and falls apart. The good news? Conflict resolution isn't some mysterious art form. It's a skill you can learn, just like using Excel or giving presentations.

Here's what actually happens when people learn proper conflict resolution techniques: they stop dreading those awkward conversations, team productivity goes up (because people aren't wasting energy on office drama), and you actually start building stronger working relationships. I'm talking about real, practical skills that work whether you're dealing with a colleague who never meets deadlines, a client who keeps changing their mind, or even that person in accounting who somehow manages to make every email sound passive-aggressive.

The training focuses on real workplace scenarios, not theoretical stuff. You'll practice having actual difficult conversations with role-playing exercises that mirror what happens in your office every day. We cover everything from recognizing the early warning signs of conflict (hint: it's not when people start yelling) to de-escalating heated situations without making yourself look like a pushover. You'll also learn when to step in as a mediator and when to know it's above your pay grade and needs HR involvement.

What You'll Learn

How to spot conflict brewing before it explodes all over your Monday morning meeting

The difference between addressing the behavior and attacking the person (this one skill alone will save you countless headaches)

Practical techniques for staying calm when someone's being unreasonable - without becoming a doormat

How to ask the right questions that actually get to the root of the problem instead of just treating symptoms

When and how to bring in a neutral third party without making anyone feel like they're in trouble with the principal

Strategies for following up after a conflict resolution conversation to make sure things actually stick

The art of documentation - what to write down and what to keep verbal for your own protection

What to do when you're part of the conflict yourself (because let's face it, that happens to all of us)

The Bottom Line

After this training, you'll have a toolkit of practical strategies that you can use immediately. No more avoiding difficult conversations or hoping problems will just go away on their own. You'll know how to address issues head-on in a way that actually solves them and often strengthens working relationships in the process. Most importantly, you'll gain the confidence to handle workplace conflict professionally, which makes you more valuable to your organization and less stressed in your daily work life. Whether you're dealing with difficult behaviours or need to develop better communication skills for these challenging situations, this training gives you the tools to handle it all.

Location: Canberra